Returns/Exchanges

If you are not happy with your purchase, you may return the item within 14 days of purchase for store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused. 

To start a return, you can contact us at thecozycrewbflo@gmail.com. Please note that return postage is the responsibility of the customer. Address will be provided via email.

You can always contact us for any return question at thecozycrewbflo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Unfortunately, we cannot accept returns on final sale items. Any item included in a bundle or sold as a part of a holiday collection are FINAL SALE.