Shipping Policy

Processing time: Most products are made to order, and processed as they are received. We do our very best to get these orders out ASAP, but we do operate on an estimated processing time.. Processing time will be posted at the top of the website in the banner and updated regularly.

Shipping: Once shipped, The Cozy Crew LLC is not responsible for any lost, damaged, or stolen packages. We will use the address that is provided at the time of check out. If there is a shipping issue, please be sure to contact the shipping company for information on your package. We will assist you as best as we can.

Tracking will be emailed if you have provided an email address at checkout. Unfortunately, we cannot email tracking information if not provided at the time of checkout. Please contact the shipping company regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with the shipping company.

Shipping Changes: PLEASE make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to thecozycrewbflo@gmail.com within 2 hours of purchase with the email subject "Shipping Address Change (Order Name + Number)".